Can I return broken items?

All items we sell come with a manufacturers' warranty which frequently covers broken items.

If your item broke from normal wear within the time frame warrantied for your particular item (usually one year,) it is eligible for repair or replacement. Before you send an item back for repair, please email us with your order number and the problem. Sometimes we can fix the item without a costly exchange of products. You will be responsible for all of the shipping charges, which include shipping to our warehouse then to the manufacturer (if necessary) and the return.

Keep in mind that when an item is warrantied, it is up to the discretion of the manufacturer if the problem is from normal wear and tear or neglect/misuse. They will decide if the product can be repaired, replaced with a used product of equal or less usage, or replaced with a new product. Sometimes you may be given a newer version of the same item or store credit if the broken item is no longer available.

Sorry, warrantied items cannot be returned for a refund.