|
|
| Canada Shipping |
|
Level Nine has perfected the art of shipping to Canada from the US. Here is some info that might help understand why.
|
 |
1. Do you ship to Canada?
2. How much is Canadian shipping?
3. How long does Canadian shipping take?
4. What are my shipping options to Canada?
5. What about duties and taxes?
6. L9 Shipping methods to Canada?
7. Canadian payment methods?
8. How long will customs delay my package?
9. My tracking status says EXCEPTION. What does this mean?
10. Besides payment, what else can delay my order?
- Do you ship to Canada?
Yes! We ship to Canada and have it perfected. Everything (taxes, duties, etc) is paid direct on our website, so you don't get some delivery guy at your door asking for money.
- How much is Canadian shipping?
$19 per order. That's right for $19 we ship your entire order UPS ground (sorry no alternate methods available) and cover the brokerage fees too. HST fees and duties on a per item basis will also be charged. Canadian customer should be able to view this information in the Canadian Customers tab of any product page, and you always will see your to the door price before any payment needs to be made.
- How long does Canadian shipping take?
Usually 4-7 business days, please refer to our transit time map. Some remote areas of Canada require extra delivery time.
Transit Time Map
Track My Order
- What are my shipping options to Canada?
We ship UPS ground to Canada. You can either ship to a Canadian address or to an address in the US if you wish to pick up the order on the other side of the border.
- What about duties and taxes?
They are prepaid when you checkout from the website, and there will not be any additional fees to get your order quickly and to your door. The best part about it is that the delivery driver won't surprise you with a bill when he hands you the package.
Currently the rates are as follows:
Alberta and those remote provinces no one lives in are billed only duties + 5% GST, all other provinces are billed duties + 12% HST.
long answer
- L9 Shipping methods to Canada?
We ship UPS Standard (Ground) to Canada. We have tried other options, but they have proved to be problematic, so just UPS right now.
long answer
- Canadian payment methods?
All Credit Cards are accepted from Canadian customers. Our credit card processor is authorized to accept Canadian Visa, Mastercard, Discover, and Amex payments. Sometimes there is an extra verification step to ensure your credit card safety, but it shouldn't delay your delivery timeline.
- How long will customs delay my package?
As long as they want. Just kidding, there shouldn't be any delay actually. We are on good terms with Canadian Customs because our paperwork is flawless! UPS handles customs duties in a timely manner through a Canadian subsidiary, and typically items clear customs in less than a day. You can always track the progress at UPS.com to see where your package is in the process.
- My tracking status says EXCEPTION. What does this mean?
Not to worry, we use a 3rd party to clear customs and sometimes funny stuff shows up when a package is tracked. It usually takes a day or so to get the tracking info updated.
long answer
- Besides payment, what else can delay my order?
Incomplete or invalid shipping information, non UPS-able address, not providing a phone number, or incorrect billing address on file with your credit card company. Also, if you ordered skis and bindings, sometimes we need boot size or other information prior to shipping.
long answer
|
|
|
|
|
 |
Shopping Cart |
 |
|
|
FAQ |
 |
|
|
New Product Emails |
|
|
|
|
