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Do you ship to Canada?
How long does Canadian shipping take?
How long will customs delay my package?
My tracking status says EXCEPTION. What does this mean?
L9 Shipping methods to Canada?
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Besides payment, what else can delay my order?
Canadian payment methods?
How much is Canadian shipping?
Customer Service
What if I forgot my password or need to change my password?
What is your return policy?
How do I know my order is placed or shipped?
How do I find my order history on-line?
What are Retail Store hours?
Do you have a Low Price guarantee?
What is your satisfaction guarantee?
What do I need to know about your CS group?
Do you offer gift certificates?
I love Levelninesports.com?
How do I order something you do not carry?
Generic Gear Questions
Is our gear new?
Do you mount ski bindings?
Is your gear warrantied?
Do you mount snowboard bindings?
Do my new skis need to be waxed or sharpened?
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How do I create an account?
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How do I find my order history on-line?
How do I delete my account?
New Customers
What is Level Nine Sports?
How are your prices so low?
How do I find stuff?
Is it true the saying, ''You get what you pay for?''
What's the deal with levelninesports/skis/boards .com and L9sports.com?
Ordering
Are orders secure?
How do I place an order?
Can I order online and pick up my order in Salt Lake City?
Did you receive my payment?
Can I change and/or add to my order?
What are my payment options?
What do I do if I placed an order with Amazon or won an Ebay auction?
Besides payment, what else can delay my order?
Returns/Exchanges
Generally, what should I know about returning an item?
What is your return/exchange policy?
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What is your warranty policy?
What kind of refund will I receive for my return?
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Do I have to pay re-stocking fees?
What is the warranty policy and procedure for Cloudveil gear?
Shipping Info
General Shipping questions?
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L9 Shipping Methods?
Where is my order?
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Will you ship express (overnight) or 3-day?
Why do you have fixed ground shipping prices?
When do you ship?
Do you ship to Canada?
Do you Ship Internationally?
Do you charge sales tax?
Do you ship to APO's?
Do you ship to PO Boxes?
How is the product(s) packed for shipping?
What about insurance?
What about shipping within the state of Utah?
What information is needed for shipping?
What is your holiday shipping schedule?
Is the shipping price per item or per order?
Where do you ship?
Can I pick up my order at your store?
Worldwide Shipping
Do you ship to Australia?
Do you ship to New Zealand?
How long does it take?
How much will it cost?
Will I receive a tracking number?
Will I be levied any taxes or duties upon delivery?
Which courier do you use?
Do you want to throw another shrimp on the barbie?
What payment methods are accepted for International Orders?
Can you ship to a country that is not listed in your shipping policy?
How long do Australia and NZ orders take to arrive?
Can you be reached via Skype?
What currency are prices?
I would like to buy in bulk, is there a cheaper slower shipping option?
If that still didn't get you the answer you need, just give us a call at 877-589-7547
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