Shipping and Returns

We love to ship! We dislike returns, but we are nice about them anyway.

Shipping

• Orders placed before Monday 2:00pm, Tuesday-Wednesday 6:00pm, Thusday-Friday 2:00pm Mountain Time ship the same day. Shipping costs are always per ORDER not per item.
• 3-Day shipping is standard and overnight options are available.
• Standard Shipping is UPS 3-Day or faster and is a flat $7 fee to the continental US, per order no matter how many items you order.
• Canada, AK and HI pay a $12 surcharge (so $19 set charge.)
• AK and HI orders are shipped via USPS.
• Canada ships DHL
• Australia and New Zealand orders ship via DHL Express and cost is based on order weight.
• Europe, S. Korea, Japan, China? Pay attention, we soon will

Returns

• Any unused item can be returned within one month of receipt for ANY reason for a refund of purchase price. If the item is returned after 30 days you will receive instore credit toward your next purchase on our website. You are responsible for the shipping charges and preventing the product from being destroyed in transit.
• Skis that have been mounted with bindings are eligible for return (of course, if they are still new), but a mounted ski can only be refunded with Level Nine Sports store credit. Also, because the skis have decreased in value, we issue a 15% restocking fee.
• All items come with full manufacturers warranties. We will happily deal with any warranty issues personally.
• We will always make sure you are happy with every purchase made from Level Nine Sports. Sorry, we cannot service products purchased from other vendors.
• We do not refund shipping or pay for return shipping for an item that you no longer want. If we have made a shipping mistake we will happily email you a return label to get you the correct item at no expense to you.