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Shipping and Returns

Shipping and ReturnsWe love to ship! We dislike returns, but we are nice about them anyway.

Generic Ship Info Page

Returns

  • Any unused item can be returned within 90 Days of receipt for ANY reason for a refund of purchase price. If the item is returned after 90 days you will receive instore credit toward your next purchase on our website. You are responsible for the shipping charges and preventing the product from being destroyed in transit. We do offer a $7 return label service
  • Skis that have been mounted with bindings are eligible for return (of course, if they are still new) for a refund.
  • All items come with full manufacturers warranties. We will happily deal with any warranty issues personally.
  • We will always make sure you are happy with every purchase made from Level Nine Sports. Sorry, we cannot service products purchased from other vendors.
  • We do not refund shipping or pay for return shipping for an item that you no longer want. If we have made a shipping mistake we will happily email you a return label to get you the correct item at no expense to you.
  • Continental US customers: We offer a $7 per box return shipping option. Request this when you initiate your return and we will email you a UPS return label which you can print out and attach to your box and drop off at any UPS or USPS location as well as give the item to your local postman.

Return Process

  • 1. Send us an email, click the live chat, or give us a call to let us know what you are intending to do. Or if you have an account on the website, log into your account and go to your previous order history, you can request a return/exchange RMA electronically through there.
  • 2. Write your order number on the box.
  • 3. Send it back. We'll credit your card when it arrives. For exchanges, find something else that you want to exchange for, send us an email or give us a call and we'll make the process painless for you!