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Customer Testimonials

Chris and all the guy's @ Level Nine Sports;
I just want to say thank you. My skis have worked out perfectly for me and my family. Just a brief history of my skiing experience. I broke my back about 7 years ago and was told by three doctors that I would never walk again. That gave me what I needed to get on my feet and try to do thing's that I wanted to do. Skiing was on top of my list. Thanks to an adaptive skiing program here in Virginia and the great equipment from you guy's, I am skiing down the slopes with my wife and kids by my side standing up. Of coarse the doctors are baffled which makes it even better.
Thanks again, M.B.

Hey Rich!
Just thought I would drop a line and tell you how impressed I was with the order I just received from you guys! The gear was not only, hands down the best price, (which you already knew) but it arrived perfect! Your shipping guys did a great job. I was a little leery of shipping stuff to Canada, but, no problems at all! And it only took 8 days. And part of that was because UPS had a busy schedule with shipments going through Vancouver with the whole Olympics thing. It’s not very often that I am happy enough with any service I get that I will actually send anyone an email about it, and I know you ask that people tell a friend about you, And just an FYI, I am up to 7 people that I have passed on your web site to, and most of them are part of our ski team. And I will defiantly be ordering from you guys again!! Sunday will be the big test of the equipment at Lake Louise!
Thanks!!
Chris

Rich,
This is the best transaction I have ever had on a ski site. I was able to use your Q&A and video resources to make a good decision about the Head Monster IM77 and also the binding upgrade to a RFD 11 binding, answered my questions perfectly. Ordering was the smoothest I have ever experienced. The live chat to review the order has got to be the best idea ever conceived. Then to my surprise the skis, having been through the binding mounting process by your technical department, arrive in three days ahead of the weather and before Christmas! The skis and bindings are far better than shown and advertised, made my Christmas. Virtually no adjustment required for my boots, set the din, good to go. Absolutely outstanding in every respect, no improvement needed. Tomorrow will be a powder day and your skis and bindings will be going no exceptions! You guys are the best by far.
Thank you again,
Jack L

Hey, just wanted to say a big THANKS for being super cool to deal with!!
OUr skis arrived yesterday and we were REALLY happy with all of your support!
Thanks so much. Happy Holidays!!
From,
The Waite Family From way up north in Orillia, ONTARIO where we have LOADS of fresh powder... unfortunately it is -20 and too cold to go and enjoy it!!!! I have been spreading the word to my friends about your great website. Hopefully you will notice more orders from our hick town!

Hello!, I just want to let you know you guys should have a feedback forum on your site!! I was very uncertain about the quality of your products, due to the minimal feedback I was able to find on the web. Though, I am a risk taker!, So i purchased some products from your company, and I am sure glad I did, the quality of the products I received were amazing, especially for the price paid. :) But others will most like not take the chance. As a business owner myself, I would hate to see a company like this not do as well as they should be. Maybe, let customers rate the products as well, instead of having to go off site to write their opinion. Anyways!, Thanks for the great products, I was VERY satisfied :) I will definitely tell my friends about this site.
Jeremy D

just want to say a big MERCI from quebec canada for the very good service i had and will do more busines in the future
marcel B
valleyfield
quebec

Just received my order today....head monster 75s, bindings, poles, boots,,,and goggles and helmets for the kids. Fast shipping and no problems to East coast Canada (PEI). Am recomending site to all I know. Great products for great prices. Convienent having the duties included in price at checkout as well. Thanks again. Cameron

Rich:
Thanks for the great work all around. Awesome selection, extraordinary service and phenomenal pricing.
I purchased the Head RD 96 SH3 Racing Ski Boots. The shipping was superlative as well. I live in Massachusetts and they arrived sooner than expected.
The price so low--less than a quarter of retail-- that I'm seriously considering purchasing a second pair. I ordered some other gear from you based on my experience
I shop extensively online and Levelninesports by far is the best purveyor in the skiing category--knowledgeable, helpful, best pricing, best selection and most current stock.
May you have abundance,
Vin

I am placing my third large purchase with Level Nine in less than two years. Every time I try and find gear elsewhere I always migrate back to you! I bought myself new skis last year, outfitted my 10-year old daughter this past Christmas and just ordered myself new boots and goggles… plus new goggles for the kids!
Not only do I appreciate the commentary on the comfort and performance of each product (key when ordering boots from across the country!) but I appreciate the humor… I haven’t thought about beer goggles in years and their ability to make items seem taller and skinnier…. Well, you get the picture!
Additionally your service has been top notch and when I did need to return an item a while back it was handled with no fuss! That’s what will keep me coming back…. This is most likely soon as my husband thinks it’s time for a second pair of skis….
Thanks for offering great products at even better prices!
Krista W

Rich, just wanted to let you know that the Head Monster 72 Liquid Metal skis are incredible!! Not only were your prices UNBELIEVABLE, but being able to order on a Saturday, and being able to Ski HEADWALL at Squaw with the new stuff the next Saturday, way cool!! More business is on the way, THANKS again!

You guys ROCK!!!!!!!!!!!!!!!!!

Keep up the good work.
-Kiel

To the pros at Level Nine,
A year after purchasing my skis and bindings from Level Nine, I thought I should drop you a line to share my thoughts about my experience. After sifting through your excellent inventory, I was torn between so many great deals that I got on the phone with you guys. Not only did I talk to an expert, but the person I spoke with went and got a couple of skis in his hand to answer my questions even more thoroughly. In addition, though I had the money to spend, he didn't try to up-sell me to something more expensive than I needed. When my skis arrived (In 4 days!!), they were perfect. Mounted, tuned, and ready for the slopes. And after a year of skiing they performed exactly as advertised. After buying so many things online that you can scarcely get customer service for at all, let me tell you how refreshing it is to do business with a company that knows what the heck they're talking about; knows how to put together a customized product for each customer; delivers on their promises; and most shockingly, also has THE BEST PRICES ON THE WEB! Thus I encourage all of my skiing friends to check you guys out FIRST (and I think my brother is looking for his third set of Level Nine skis right now). Now my only problem is convincing my wife to let me buy those Monster 72 Liq Metal 177s!
Have a peek into my world....
Me: "Hey honey, you know I've been getting into NASTAR this year and Level Nine has an awesome deal on these skis...."
Her: "Didn't you just get an awesome deal on skis you L-O-V-E last winter?"
Me:"Uh, yeah...".
Her: "Do you want me to feel bad for you that you already have one pair of awesome skis and now want another?"
Me: "Ummm...."
You get the point; well anyway there isn't a better place on the web for a skier to window shop! And perhaps by next winter I can wear her down. My current goal is to get my brother (he's single) to buy the stuff I want so I can live vicariously through him. Luckily at your prices he can still afford to do this whenever he's in the mood! We surely can't shop like this locally.
Thanks again, and let me apologize for not writing sooner, I've been raving about Level Nine to everyone for the last year, and you really should have been first on that list.
-Andrew M.

Hi -
I wanted to take a moment to thank Level Nine Sports.
Your customer service is impeccable. I am a novice skier, and although I had done quite a bit of research before purchasing my own equipment, I still had questions (and doubts). The representatives at your store were very helpful. They assisted me in verifying the design of the items, as well as proper fit/sizing. In addition, it gave me peace of mind that Level Nine properly fit the boots and bindings onto the skis before shipping them to me. I was able to use them right out of the box! The skis, boots and poles I received are beautiful.....and just as comfortable as you had indicated. I love them!!
I am very happy to have found your website! I have already passed your information onto some friends during our last ski trip....and in the future, I will be sure to check out your website if I have any other needs.
Sincerely, Gina U.

I would like to say thank you very much to Liz for her help on my recent purchase. I bought some Shamans last year from Level 9 for myself. Last week I called Level 9 and spoke with Liz on Monday Jan 26th. I told her I had been looking at some skis and boots for my girlfriend on your website. We were going to Lake Tahoe on Friday Jan 30th for a 5 day ski trip. I was concerned that we would not get them in time for our trip so I asked Liz if you she could ship directly to our hotel. We looked at the rates and she thought even the cheapest rate would get there by Friday. Well let me tell you, it was the only thing she was wrong about.... they actually arrived the next day on Tuesday Jan 27th. When we checked into our hotel the bellman brought out the boxes from Level 9 and loaded them right on our cart.
Liz also helped me get the right size boot (fit perfectly) and we added poles as well. My girlfriend has never owned her own skis and she just raved about how much better she felt.... not just while skiing but afterwards as well. She said she felt more confident and less fatigued. The whole set up just matched perfectly. For anyone interested - she is probably not quite an intermediate skier yet. Here is what we got:
Head Dream Thang Boots (white with aqua) - very comfortable even on day one, awesome boots, great price. Head Lite Thang Skis (white and pink) with Lite Thang bindings (aqua)-she really felt that the lighter ski and binding setup helped her to control her skis and turn more easily. She also said she was not as tired and sore as usual. Royal Shaft Passion Pink Poles - she really loved these and they match the skis great.
Just a great job! You took my order Monday afternoon - mounted the bindings - and shipped them that day where they arrvied the next day! WOW!
Thanks from both of us. Oh... and one of the girls that traveled with us should be contacting you shortly. She was quite jealous.
Warmest regards, gary

I just received my Dynastar skis and Royal Shaft poles I order six days ago. The day after placed my orders I had a question and called 1 hour before you customer service department opened (I am on east coast time). I received a call back on my voice mail less than one hour after you opened. Unbelievable!!! Someone actually called back!! I wish I could remember the name of the person who called me back so quickly. Nevertheless, I called back and spoke to another rep who was incredible. His product knowledge was outstanding. I don't know much about the technical aspects of skis but he was patient and didn't make me feel like the novice I am. He even anticipated that my question was about the proper length of the skis I had ordered. He quickly answered all of my questions and was extremely helpful. I have never had better service from a company that sells via internet. I worked in Human Resource for 15 years and you are definitely hiring the right people. Oh yeah, your prices were unbelievable. I have forwarded a link to your website to all the people I know that ski. Thanks for you outstanding value and customer service. I will be ordering again soon Greg G.

Hey Rich, I wanted to let you know all my gear arrived on time and in great shape, just like you promised! I took a chance on buying a full ski setup online because your prices are almost too good to be true, your shipping costs to Los Angeles are beyond reasonable, and your online live chat tool really let me extend the shopping experience until I was finally ready to make my decisions. In fact, it was this chat tool that made all the difference; Jon and yourself were incredibly responsive and knowledgeable, and I never felt like you were running out of patience with me (I asked a lot of questions and explored a variety of boot and ski choices before finally making the purchase). And when there was a hiccup with FedX (NOT Level Nine's fault), Liz jumped on it and got back to me within an hour or so to confirm everything was still a go. Excellent, EXCELLENT customer care. So all in all, I'm thrilled and can't wait to hit the slopes. I already referred a half-dozen or so friends to you, so please look out for some more biz from LA! All my best, Bob W

Hey guys...expecting my 2nd order from you today...still amazed at how quick you guys get the job done. I just thought I should let you know that you guys are awesome. (I'm sure everyone let's you know when they have a complaint, but how many people let you know when you're doing well?) Anyway...Nice work...thanks for the great product, prices, and fast/cheap delivery. I've already referred a couple of friends your way...more soon. Merry Christmas! ...cf

After a couple weeks of frustrating bidding on e-Bay, and getting now where on Craig's list, I found your site and ordered the perfect pair of new skis for my 4 year old daughter. They are the right size, came with the bindings correctly mounted, I knew exactly what I was getting. both the bindings and the skis are brand new, and I paid less for them in many case than I would have getting them through e-Bay when I didn't even know exactly what I was going to get or the condition of it. The ordering process was easy, clear and logical. I was impressed that you asked the questions you did to mount the bindings safely. They came when I expected, the price was very reasonable. I really couldn't be more happy and will definitely recommend your site to other friends looking for skis. Thank you. So often ordering things over the web turns out to be a disappointment, and this was anything but that. Wendy A.

Hey guys, I just got my new ski/boots (Dynastar DStinct+/head edge 11+) from your site and i could not have been more pleased with the experience. From your site layout, delivery of goods and superior product at a great price I am extremely pleased with my dealings. With that said, the one thing i did not see on your site was an area for someone to write about their experiences and i was not sure if there was not one, or if i was just missing it. We all know that there is some buyer anxiety when getting "discount" products online, so it is always nice when you can read other people's great experiences. Anyways...let me know if there is an area where i can rave about you guys, and if not....thanks for all your help and great service, lets keep our fingers crossed for a great season.. best, chris

hi chris, thank you for helping us out with the binding and the confirmation of the change. you do provide an excellent service. keep up the good job! i wish other people in sales (both internet and store) would be like you! judit

thank you, I look forward to another season of doing business with you. Levelnine is a great company. - Jason

Received the ski equipment today. Everything is accounted for. Thank you. Some friends have been mocking me and have been waiting to see if the Fischer skis you sell are actually Fischer Price. You may get an order or two from here. Have a good season, Glenn

Level Nine Sports- Just wanted to send a quick email to say thank you! I just recieved my new Head Dream Thang 9 Boots in the mail today and they were perfect! You shipped super fast, your prices rock and I am now blissfully happy. You guys kick ass and I will be sure to spread the word! Now if you could just figure out a way to make it start snowing....? Thanks again! Ginny

Hi Rich, Scott from Wyoming....your pain in the rear customer! I just wanted to drop you a not and tell you how much I enjoyed working with your company! I was very concerned that I got the right products and you guys were VERY helpful! Products were delivered very quickly. I had some damage on one product, but John has taken care of that for me. Because I live in the middle of no where I end up buying most things online. I can't remember ANY business I've dealt with (online or in person) that have conducted themselves in such a professional, courteous and competent manner! THANKS! Have a great day, Scott

Hey Rich, I wanted to send you a brief note to let you know that I just received my packages. YOU GUYS ARE AWESOME!!! I still plan on writing a testimony for you guys to put on your site, but I want to take the time to do it right; things at work have been chaotic to say the least. Nothing that a few days on the mountain can’t cure!!! Thank you again for all of your help; I know this was a trying order… Will

This is my third order from L9 and I still can't believe how good your company is. I live in Calgary, AB and looking forward to getting my latest order. Keep up the good work and I'll keep telling everyone I know to shop L9. THANKS! Mike.

Hello, Rich & Staff,
How time flies! About the beginning February I was asked by an old friend if I wanted to go skiing with his ski club to Blue Mountain, which is rated one of the nicest in Pennsylvania. I told him that I hadn't been on skis for close to 30 years, and I first needed to find ski equipment. With only 2 weeks till the trip and a limited amount of funds I started my web search. I had no idea what the best type or kind of ski to buy, the only thing I knew is that I had to hurry. When I came across your site I was first impressed by it's layout and how easy it was to navigate throughout it.Your large selection of skis and equipment impressed me as well and for some reason I knew I would found a great deal on skis here.
When I came across the Dynastar 2008 D-Stinct Red Skis w/NX10 Fluid Bindings 166cm and read about both the skis and bindings ability ranges I knew they where for me. Your prompt and knowledgeable customer service department answered my questions regarding the quality as well as the fitting of my boots to the binding.
They arrived within three business days and they're a complete flowing system on the slope. I started out on the a nice easy GREEN trail to get a feel for them and by the end of the day, I was testing them on several BLACK trails. To sum it up the skis and bindings are everything wanted and need. Thanks Again, For helping me get back into skiing! G.P.

Level Nine Sports;
I just want to say thank you. My skis just came today, just as promised in the FedEx tracking system. They are a fabulous bargain compared to what I can get around here. I will be sure to tell anyone who is interested, where I got them. If you have some kind of a sticker or plate with your company info, I'll be happy to fasten it to the skis in the normal spot if you mail it to me. A local renter told me that he sold his rentals for between 400 to 700 dollars at the end of the season. That's when the internet surfing started and I found the link on the Kijiji pages. Can'twait to try them out.
Regards, Tom D
Canada