Credit Card Security: Our transactions are 100% PCI Compliant. We do not store or even process credit card data on our site. When you pay, your transaction information is either taken at Paypal's website or by a CRE Secure interface embedded on our website. This may require you clicking one more button than you are used to, but it ensures we never have access to your Credit Card data.
Privacy: Personal information is not shared with anyone other than shipping companies to get you your product. We do not give email or personal information out to anyone period.
SSL: Levelninesports.com secure pages are secured by an exclusive EV SSL certificate from Entrust. This is the highest level of SSL security available.
Price Match: We will match the price of any authorized retailer of any product period. As long as it's the same size, model, year, and it's in stock.
Products Quality: Our products are never seconds or used. Except when a company has gone out of business, all manufacturers warranties apply and you can always deal with us directly for such issues. We warranty everything we sell no matter who the vendor.
Ease of Contact: Email, Live Chat, Phone service, and Product questions.. we are here for you however you need to contact us.
Knowledgeable Staff: Everyone who answers any questions is an expert in winter sports gear through industry and personal experience. We don't farm out customer service to anyone nor use phone trees and we always return calls.
No Commission: Our staff are judged on providing quality service not in selling you the most expensive gear.
Preparation: We ship all orders same day or next business day, even if we are providing a free binding mount on your skis.
Shipping Time line: All ground orders in the US are delivered in 1-5 transit days. We ship express to Canada/Australia/New Zealand with a 3-6 day average delivery time depending upon location at the cheapest rates possible.
Shipping costs: Ground orders are now only $7 total for your entire order no matter how much you order (free over $250), Canada orders are only $19 and include the brokerage charges. Other international countries shipping rates are calculated by the adjusted shipping weight, and are shown prior to checkout.
Packing: We package items securely in a proper fitting box with ample packing material. All items are shipped in a cardboard box in addition to it's original packaging.
Insurance: All items are insured by us, you do not need to pay any extra fees to guarantee safe shipping. We are always responsible for your package arriving safely.
Tracking: Your tracking number is sent to you directly from UPS or DHL the evening your item ships. You can also easily retrieve shipped order tracking info from our website.
Returns: Unused items are returnable for full refund of purchase price within 90 days. Older unused returns are returnable for store credit within a year.
Charity: Levelninesports.com donates 10% of profits in cash or quality needed gear to charities worldwide. While Rich is the owner this will never change.
Green: We do our best to be as green as possible, we recycle everything and generate very little trash. If your items come with newspaper or shredded cardboard instead of new packing material, you know why.
Transparency: You can reach us by many methods including visiting our retail store in Salt Lake City.