Why can't I find my tracking info?

There are a couple of reasons why we can not locate your tracking information.

If your record is able to be found and the result displays "Tracking information unavailable" there is no need to panic there are a few reasons.
1. Your item has not yet shipped and had a tracking number assigned. Orders are processed within one business day of ordering, tracking information is usually generated the same day we process. Canada orders usually take an extra day to process and we may not upload tracking information until the end of the shipping day. Sometimes we may neglect to upload the tracking information into our system for a day.
2. You have not typed the correct data in requesting the tracking information. The zip/postal code must match exactly as entered in the shipping information and if you are entering email that too must match exactly.
2. Your order did not process correctly.
Please contact us if the order is unable to be found and you believe the information is correct.