New Customers - Welcome!

Its easy becoming a customer at Level Nine, but you might have some questions. Here is where you'll find the answers.




  1. What is Level Nine Sports?

    Level Nine Sports is an online (and local Salt Lake City) store, where we have been offering the best selection of new skis, snowboards, and apparel at incredibly low prices for almost a decade. Don't forget the customer service though. We're more than just a robot behind a website, so feel free to give us a call.
    Level Nine Sports provides high quality winter gear at the lowest prices anywhere. Seriously, shop around and you will see that the competition isn't even close.
    We provide a low flat rate $7 shipping fee for any order inside the continental US regardless of the number of items.
    This website has an extensive FAQ and Education Center to answer most any questions you may have.
    You can always contact us via email, live chat, or over the phone: (877-589-7547)



  2. How do I find stuff?

    Try the search box, category tree at the left side of the site, or even the Ski and Boot Selector. Its not hard, but if you need help, feel free to contact us: (877-589-7547)
    Levelninesports.com offers many ways to find the gear you need. The left side of all pages at levelninesports.com contain a category tree with which you can easily find the category of gear you are looking for. The navigation selection tool up above contains a more powerful way to dial down the correct gear. In the Product Search field, you can search by part of a title (such as 177 to get results for 177cm length skis), product model (such as LB52850 for Lange CRL 80W Black skis boots), and use expressions to generate precisely what you are looking for (such as ''head and (170 or 177)'' to retrieve all 170 or 177cm head skis. You can also select the manufacturer and/or category in which to limit you search, or leave the product search field as ''all items'' to choose all items with a certain manufacturer and/or category.

    Don't neglect to take advantage of the Ski and Boot Selector, reached via tab buttons up above, to help dial down what in our extensive selection may be best for you.

    Check out our Education Center by clicking on the Learn tab to get general and even specific information about ski and snowboard gear available at levelninesports.com



  3. How are your prices so low?

    Good Karma? Level Nine Sports is consistently getting the best deals on quality gear direct from manufacturers, and we pass the deals to our customers. We purchase in quantities that few can match, and we're proud to give the joy of skiing to a wider audience than most shops.
    >Level Nine Sports is always looking for the best deals on quality gear. We purchase in quantities that few can match. Most shops buy low quantities of complete size and model runs. It would be impossible to purchase the gear we get in low quantities with complete size runs at any price close to what we provide. All our products are new gear in perfect condition, if we have your size in the style you want, you won't find a better deal.



  4. What's the deal with levelninesports/skis/boards .com and L9sports.com?

    They are all the same place (here), and the same folks (us). Don't worry, we're not trying some new scam- Just some people are after one thing, and a different website name helps 'em out a bit.
    For branding purposes we use all four logos and names:
    levelninesports.com
    levelnineskis.com
    levelnineboards.com
    l9sports.com
    Whatever name you want to use to remember us, just remember our prices, quality, and service. When addressing any correspondence, please use Level Nine Sports as that is our official business name, such as our email: help@levelninesports.com



  5. Is it true the saying, ''You get what you pay for?''

    Of course the saying 'You get what you pay for' is supposed to imply that if you don't pay a lot for something it must not be very good. That is just ridiculous! Just because Level Nine prices are so cheap, it doesn't mean the product is cheap too!
    Equally ridiculous is the statement, 'You never know what you're gonna get on the internet.' Just take a look at our descriptions of products, and if you have any questions, contact us! We don't like surprises, and neither do you with online purchases, so we do our best to avoid them.
    >At Level Nine Sports we beat the prices of the discount dealers who will sell you junk. We beat the service of the fancy shmancy shop who will sell you that expensive gear because it's expensive and you'll buy it. And we have better knowledge about gear than all of them. I know, I know... This presents yet another stupid slogan 'If it sounds to good to be true it probably is.' I don't know why the slogan makers in this country think everyone has to be equally skilled at everything and thus if you are paying more you are getting the correct product from an expert dealer. The fact is we just are better than everyone else at everything but marketing. Once you realize every item we sell is fully guaranteed and warrantied, we bet that you decide to keep that extra couple hundred bucks you would have spent elsewhere and buy yourself frappuccinos for a week.
    And please after you get a great product at a silly price, tell a friend. It's our #1 source of advertising and helps us keep our costs so low you have to ask us these questions.