Shipping Info

Get the skinny on shipping info, including tracking, rates, and much more.


  1. Do you offer coupon codes?

    We do not have any codes for free shipping, free bindings, free hot dogs, free anything. We may offer any or all of these things from time to time and may just throw free stuff in your order because we feel like it, but we don't offer anything more to those who spend 12 hours trolling the internet for a $1 off coupon. You already knew this was the best place to buy stuff, now you know you don't have to waste any more time trying to find a secret password. Levelninesports.com offers the best prices, service and selection. We know it, you know it, competition knows it. We don't resort to gimmicks to get you the best deal, you get it every day just shopping at our site. We do not have any codes for free shipping, free bindings, free hot dogs, free anything. We may offer any or all of these things from time to time and may just throw free stuff in your order because we feel like it, but we don't offer anything more to those who spend 12 hours trolling the internet for a $1 off coupon. You already knew this was the best place to buy stuff, now you know you don't have to waste any more time trying to find a secret password. Sometimes we offer discounted shipping if you buy a product.. but that's listed up there on the top of the page if there is such a thing and it will happen automatically, you don't need to enter any codes. Any code (and there is only one we ever knew of) found on the internet and entered at checkout will not get you any further discount on your order.

  2. What is your satisfaction guarantee?

    Level Nine Sports provides a 100% product satisfaction guarantee or your money back. If the item you purchased has some flaw, or isn't as described, we will refund your order or find a suitable replacement.


  3. How do I know my order is placed or shipped?

    Login to your account, all orders status information will be detailed in your account. We also send an email when the order is placed successfully, and another one comes from FedEx with tracking info. Contact us for all inquires that are not detailed in your account.

    Track My Order


  4. Do you have a Low Price guarantee?

    Yes of course. Level Nine Sports always offers the lowest price possible. OK, very rarely, you might find a product that is cheaper at a different website. Just let us know, we'll verify it, then tell you how to proceed. See some of the restrictions and details in the Long Answer below. Level Nine Sports always offers the lowest price possible. Due to our ability to purchase large quantities of goods, our buying power allows us to pass the savings on to you, the customer. All items in our online store will be more than competitive. If you find a better delivered price from a licensed dealer (including warranties and guarantees and in stock), we will match it. Just a note, you probably won't find it, as our prices are usually 25-75% below our competitors. If you have made a purchase and have found a lower price elsewhere, just email us the link and if it is the real deal we will give you a store credit for the difference. We now offer you a price guarantee from ourselves, the only place you can get a lower price. If you buy an item and we lower the price of the same item within 30 days of purchase, just let us know and we will send you a store credit for the amount**. Make sure you include your order # in the email so we can check it out.
    In order to qualify for the price matching to our competitors, the item in question needs to fulfill the following criteria: Same year, Same model, Same size, In stock (ready to ship), Unused/unmounted, Needs to be a real website, not auction site.

    **Inline (current model year) not applicable (sorry! We don't control the prices of in-line gear, the manufacturer's do).

  5. What do I need to know about your CS group?

    We strongly believe that we provide unmatched customer service. If there is any reason you feel that our customer service is anything less than ideal, please contact the customer service manager at witt@levelninesports.com.Our knowledge of ski and snowboard equipment is gathered from years of experience, not just a 1 hour H.R. training session.
    Skiing is our life, and we are at the heart of the best location for skiing in the world. Not only do we ski, but we ski on the gear that we sell. We will often tell you about personal experiences on the gear that we are selling on the website.
    If there is any reason you feel that our customer service is anything less than ideal, please contact the customer service manager at witt@levelninesports.com.

  6. What is your return policy?

    The best in the business! We have the best deals on the best gear, but sometimes it just doesn't work out. ANY unused item can be returned within 90 days of receipt for ANY reason. Full purchase price is refunded, there is no restocking fee unless there are missing pieces or parts.


  7. I love Levelninesports.com?

    If you are psyched about the great job we did for you, first off thanks, because we really try to provide the best product, service, and price and usually succeed. If you want to pay back the love here are a few tips: come on back, tell a friend about us, write a review, and tell a friend about us.A plea to satisfied Levelninesports.com customers:
    1. Come on back when you need more gear to see what we have, the thing we hope for most from our satisfied customers is repeat business.
    2. Tell a friend, word of mouth definitely keep our costs down.
    3. Hook up a kind word with any of the shopping engine reviews such as:
    Resellerratings.com and Epinions.com
    4. Let us know what we could do better. We do a pretty good job, but we know we could always do better. Here are some direct email addresses:
    Retail and customer service: witt@levelninesports.com
    Shipping related: neil@levelninesports.com
    Website and anything else: peter@levelninesports.com

  8. Do you offer gift certificates?

    Sorry, we are not offering Gift Certificates at this time.


  9. Do you have a Retail Store?

    Yes, a big one in the heart of downtown Salt Lake City, Utah. See all information about our retail store.


  10. How do I find my order history on-line?

    Log into your account and then click the 'My Account' tab to check your order history. Yes, it really is that easy. Click the link below to login.

    Account Login


  11. What if I forgot my password or need to change my password?

    Its OK, It happens from time to time...we will forgive you! We also realize that a few people have problems prioritizing and remember their bank account passwords over their Level Nine Sports password. Click on the link below to request a new password.

    Forgotten Password


  12. How do I order something you do not carry?

    Just contact us! Please contact us via phone or email, and we will contact the manufacturer to find out the availability and price of the item. Sometimes the price will be drastically different than the website price, but we'll do our best to still get you a great deal.