Level 9 General Shipping Info
We currently ship to the USA, Canada, Australia, New Zealand, Ireland, Japan, Chile, Argentina and the United Kingdom.
- All US orders over $250 ship free.*
- Under $250 UPS Ground shipping is $7.00 flat rate. Please review map above for transit time to your location.
- Express shipping options are available and the cost will be based on the size of your order.
- AK, HI and APO orders ship via USPS for a flat rate of $19 per order.
- Canadian ship for a flat rate of $19 per order with delivery times of 3 days or less.**
All shipping times are business days in transit (not counting Saturday or Sunday). Please take into account weekends and that if you order after 12pm MST your order may not ship until the next day. Additionally, no deliveries will be made on Saturday or Sunday. *Free shipping is only for lower 48 states, Not applicable to AK/HI **For rural Canadian locations please add on an extra 1-3 days to closest major city
Times on the map is number of in transit business days. Orders placed before noon Monday through Friday Mountain Time ship the same day. Other orders ship on the following business day unless there is a problem with your order and we cannot contact you. UPS will make deliveries Monday through Friday from 8am to 9pm.
No deliveries will be made on Saturdays or Sundays. If you require Saturday delivery, you must get in touch with our Customer Service Department and request it specifically. There will be an additional charge for Saturday delivery.
Shipping to the USA
Levelninesports.com ships UPS for all domestic orders in the lower 48 states. Shipping does not usually require an adult signature, but it is up to the driver's discretion whether or not to leave the package on your doorstep or hold onto it to get a signature. You can always request a signature be required, meaning the driver will not deliver it to an empty house. Faster shipping options are available if needed, but be aware the upgraded service level will cost more.
For those of you who live in Alaska, Hawaii, Puerto Rico (and other US territories that USPS serves), we ship with the US Postal Service. In some extremely rural areas--Alaskans, you know who you are--USPS will require a PO Box to make delivery.
For those of you who live in APO cities around the world, all orders ship via USPS and are only $19 per order. When possible we use Priority Mail which takes 7-9 days typically but large or heavy items have to ship via Package Service by Sea and can take up to 6 weeks for delivery. Please be sure your address is 100% correct and that your base is prepared to accept the products you are ordering. We have had great difficulties with shipments to APOs in the past but we want to help you with the same high level of service we give every order.
Shipping to Canada
Canada ships UPS for only $19, with taxes and duties prepaid along with your order total. Repeat: the entire amount of duties/taxes are shown as part of your order total before you have to check out. You will never (or should never) be charged any additional tax/duty upon delivery. There are only so many things that a company can do to lower the import fees and Level9 did all of them. The northern provinces (Yukon, Nunavut, NW Territory) are subject to an additional delivery fee due to remote delivery surcharges, but it will be displayed accurately when you checkout, so you can see if your province is an expensive one (though you probably already know).
Shipping to New Zealand and Australia
Level9 shipsUPS to Australia and New Zealand for $29 and we do not charge any duties on these orders. Orders under $1000AU, and likewise orders under $400NZ to New Zealand are generally untaxed (in NZ, if you have a lot of high duty items and you are close to $400NZ, you might actually get charged, high duty items usually are APPAREL, this parenthesis is already too long, so if you have more questions check out the NZ specific page. It never hurts to check with your local border services people, so conveniently Level9 has provided links:
Shipping to Argentina, Chile, Japan, Ireland and the United Kingdom
We ship UPS express to Argentina and Chile with duties due on delivery and Japan, Ireland and the United Kingdom with duties and taxes collected during checkout so you will not owe anything upon delivery. Prices are in US dollars. Shipping is $39 flat rate per order so if you do all your shopping at once you can get your shipping costs down to a very small percentage of your order (we will lose greatly on shipping but that's OK.)
UPS service is approximately 4-5 business days from when you place your order including the time to clear customs.
Duties and sales taxes are prepaid when you checkout so there will be no fees to get your order quickly to your door after checking out. Duties and taxes are prepaid so that you will have no extra fees to receive your items. The duty and tax rate for every item is listed on every product page and will be displayed fully at checkout confirmation.
Ordering from any other US dealer will result in drastically higher import fees AFTER you pay for your item. We have worked our butts off to negotiate the lowest importation rates and fees.
We may occasionally take your item out of its original box if that will save a lot of space, this applies particularly to helmets. We will always ship your order safe and securely, even if we take it out of its original packaging.
If your item is delayed you can use your tracking information to find out why (if you don't have it, contact us).
Rest of the World
We don't ship to you yet. We are working on it and may ship to most of Europe soon. For now you can use a freight forwarding service to get our goods to you.