General Shipping INfo
We currently ship to the USA, Canada, Australia, New Zealand, Ireland, Japan, Chile, Argentina and the United Kingdom.
All USA orders over $50 ship free to the lower 48 states, excluding bikes. There will be an automatic $79 shipping fee applied for bikes in the US lower 48 only.
Under $50 standard ground shipping is $7.00 flat rate. Oversize items such as complete bikes, car racks etc. will be subject to additional shipping charges.
Express shipping options are available and the cost will be based on the size of your order. If ordering high quantities of items, we reserve the right to adjust shipping costs. To inquire about shipping costs for bulk order please contact us at email@example.com
USA Shipping Time Map
All shipping times are business days in transit starting the day after your order leaves our Woods Cross, UT facility (not counting Saturday or Sunday).
If you order skis & bindings with standard shipping, there may be 3-5 days of extra processing time for us to mount your bindings.
Non-ski & binding mount orders placed before 12:00 PM MST on Monday through Friday ship the same day in most cases. During peak season, orders placed with standard shipping may take up to 5 days longer to process but express orders ship same or next day unless there is a problem with the order and we cannot contact you. Deliveries are typically made Monday through Friday from 8am to 9pm.
No deliveries will be made on Saturdays or Sundays. If you require Saturday delivery, you must get in touch with our Customer Service Department and request it specifically. There will be an additional charge. We follow UPS days of Operation, see their schedule here.
Shipping to the USA
Level Nine Sports ships through UPS or USPS for domestic orders in the lower 48 states.
Packages do not usually require an adult signature, but it is up to the driver's discretion whether or not to leave the package on your doorstep or hold onto it to get a signature. You can always request a signature be required, meaning the driver will not deliver it to an empty house.
For Alaska, Hawaii, Puerto Rico residents (and other US territories that USPS serves), we ship with the US Postal Service. In some extremely rural areas--Alaskans, you know who you are--USPS will require a P.O. Box to make delivery.
For those of you with APO addresses around the world, all orders ship via USPS and are $19 per order. When possible, we use Priority Mail which typically takes 7-9 days. Large or heavy items have to ship via Package Service by Sea and can take up to 6 weeks for delivery. Please be sure your address is 100% correct and that your base is prepared to accept the products you are ordering.
Shipping to Canada
Canada ships through UPS for only $19 (on orders of a minimum of $60). Taxes and duties are prepaid along with your order total. The entire amount of duties/taxes are shown as part of your order total before you have to check out. You should never be charged additional tax/duty upon delivery.
Oversize items such as complete bikes, car racks etc. will be subject to additional shipping charges.
The northern provinces (Yukon, Nunavut, NW Territory) are subject to an additional delivery fee due to remote delivery surcharges, but it will be displayed accurately when you checkout, so you can see if your province is an expensive one (though you probably already know).
Shipping to Australia & New Zealand
The cost of shipping to Australia and New Zealand starts at $10 and varies depending on the weight and size of the items ordered.
Orders to Australia will be charged 10% GST during checkout. Orders to New Zealand will be charged 15% GST during checkout. In some cases you may have to pay duties upon arrival in your country as those are not collected during checkout.
Shipping to Argentina, Chile, Japan, Ireland and the United Kingdom
We ship to the UK, Ireland, Japan, Argentina and Chile with duties due on delivery. Prices for shipping vary based on order weight and size. Prices are in USD.
Delivery is typically 4-5 business days from when you place your order, including time to clear customs.
We may occasionally take your item out of its original box if that will save significant space, this applies particularly to helmets. We will always ship your order safe and securely, even if we take it out of the original packaging.
We do not currently ship to any other countries aside from what is listed on this page...yet!!
YOU CAN PICK UP YOUR ORDER IN OUR UTAH STORES
Orders placed for will-call pickup take 1-2 business days to be processed and sent to the chosen retail location for pickup.
All items ordered for pickup will ship from our Woods Cross Warehouse.
We have 4 amazing retail stores across the Wasatch Front in Utah. Come visit us in Ogden, Downtown SLC, Millcreek & Orem.