Returns & Exchange
Shipping And Returns
If You Return An Item, You Should Receive A Refund Within 7 Days Of The Item Arriving Back To Our Warehouse. If Your Return Arrived Longer Than 7 Days Ago And You Have Not Received Your Refund, Please Contact Customer Service.
Returns Process
To get started, there are a few options:
- Log into your account click the "RMA" link and then click "Request A New Return/Exchange"
- Send us an email at help@levelninesports.com
- Click the live chat icon on the bottom left of your screen
- Give us a call at 877-589-7547
Returnable Items
Any new, unused item with the tags on can be returned within 90 days of purchase for ANY reason for a refund of purchase price,, with the exception of adult bikes which are subject to a $75 restocking fee. Past 90 days, unused items may be returned for store credit at our discretion. Any signs of use or removal of tags can result in a restocking fee applied when the order is refunded.
Demo Gear can be returned for a refund within 10 days of delivery, with adult bikes subject to a $75 restocking fee. You are responsible for the shipping charges and preventing the product from being destroyed in transit.
For orders that require our ski mounters to drill custom holes into your skis: once the skis are mounted, changes or cancellations are not allowed. If you are uncertain about the accuracy of your mounting information, please do not accept the mounting form and contact our customer support after checking out. After submission of the mount form, any changes or returns to the order will be subject to a 25% restocking fee.
Return Shipping
It is the customer's responsibility to pay for shipping when returning an item.
If we have made a shipping mistake we will happily email you a return label to get you the correct item at no expense to you.
Contiguous US customers: For your convenience we offer a $7 per box (limit one pair of boots or one pair of skis per return box) return shipping option. Due to their size, bikes, car racks, and other oversized items will be charged $75 per return label. Request this when you initiate your return and we will email you a UPS return label which you can print out and attach to your box and drop off at any UPS or USPS location as well as give the item to your local postman.
Warranties
All items come with full manufacturers warranties. We will happily deal with any warranty issues.
Visit the Warranites Information Page for details on warranty claims.