Smooth Ride Bike Shop Experience

Confidently BuY
Your Next BIke

We believe buying your bike online should not be just another website transaction. We understand the importance of personalized treatment to ensure you get the right bike set up perfectly for your needs. This is the foundation of our Smooth Ride Bike Shop Experience.

Buy a bike from us that's built especially for you, is tested by bike experts, shipped with care in a custom made box and arrives with minimal assembly required. There will also be personalized follow-ups throughout the process to ensure everything is running smoothly. We've broken down the steps below.

Built For You

After you order your bike, one of our customer service reps will call you directly, take down your height, weight and inseam to make sure the bike you chose is the right model and size. They will also pass along this information to our bike experts so they can pre-set your fork and rear shock. A real human being will be making sure you're getting what you need!

TESTED BY EXPERTS

Here at our headquarters our certified bike tech experts will assemble your bike, perform a bolt check and multi point inspection and even take it for a test ride to ensure everything is dialed in. We want to make sure your bike is minutes away from being ready upon arrival. No need to take it into a shop for last minute adjustments!

SHIPPED WITH CARE

We have designed a custom made bike box that allows us to safely pack and ship the bike, this custom packaging method ensures reliable protection during shipping as well as easy re-assembly upon arrival. Our custom made box allows us to assemble your bike as much as possible in our warehouse, leaving more time for you to ride on the day your bike arrives.

EASY SET UP

When your bike arrives, pop some champagne and celebrate New Bike Day! But afterwards, you'll be happy to see there are only about 5 bolts to tighten in order to get your bike full operational. The lid of the shipping box even acts as a table to make the process a breeze. Your fork and rear shock will also be preset, saving you another step of the process. Now get outside and take it for a spin!

PERSONALIZED
FOLLOW-UP

After all is said and done, one of our customer service reps will call you to make sure you're happy with the bike, its shipment and assembly. We'd be glad to assist with any issues or concerns you had during your first few rides!

Expert Advice
We love talking to our customers and sharing our gear knowledge. Our Customer Service team is based in Utah and knows our products inside and out. We're here to answer any questions and match you up to the right gear and the latest deals.
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